🔁 Return & Refund Policy – BEYOND BD

At BEYOND BD, customer satisfaction is our top priority. If you are not entirely happy with your purchase, we’re here to help with easy return and refund options — under certain conditions.

1. Eligibility for Return

You may request a return or exchange within 3 days of receiving your order if the product:

  • Is damaged or defective
  • Is wrong item, size, or color than what was ordered
  • Is significantly different from the description or image on our website

✅ Conditions:

  • Product must be unused, unwashed, and in original condition
  • All tags, labels, packaging must be intact
  • A valid proof of purchase (order number or invoice) is required

❌ Return NOT accepted if:

  • The item is used, worn, or washed
  • Tags/labels are removed
  • The return request is made after 3 days
  • The item is from a sale/discounted category (unless damaged)

2. Return Process

  1. Contact us via:
    • Phone: [Insert number]
    • Email: [Insert email]
    • Facebook/Instagram inbox (if applicable)
  2. Share:
    • Order number
    • Reason for return
    • Photo/video proof (if item is damaged or incorrect)
  3. Our team will confirm if the item is eligible for return and guide you through the pickup or drop-off process.

🔄 You may need to send the item to our warehouse via your nearest courier branch.

3. Refund Policy

Once your return is received and inspected:

✅ If approved, you’ll receive a refund or store credit within:

  • 3–7 working days via the original payment method (bKash/Nagad/Card)
  • Or a voucher for future purchases, based on your preference

❌ If rejected (e.g. due to violation of return conditions), the item will be sent back to you, and no refund will be issued.

4. Exchange Policy

  • Exchanges are allowed only for size, color, or product issues, subject to availability.
  • If the replacement item is unavailable, you may choose a refund or store credit.

5. Shipping Cost for Returns

  • If the mistake is ours (e.g., wrong or damaged item), we will bear all return delivery charges.
  • If the return is due to personal preference (e.g., change of mind), the customer is responsible for return shipping.

6. Contact Us

For any return or refund queries:

📞 Phone: [Insert Number]
📧 Email: [Insert Email]
🌐 Website: https://beyondbd.com.bd
đŸ’Ŧ Live Chat / Social Media: [Insert links]